Refund policy
We have a 30-day return window, which means you can reach out within 30 days after receiving your order if thereās an issue and youād like us to review it.
Because of the nature of our products, we typically handle all return requests through refunds or replacements rather than requiring items to be shipped back ā this helps us resolve things faster and make the process easier for you š
To start a request, contact us at heygirlygirlhelp@gmail.com with your order number, a brief description of the issue, and photos if applicable. Our team will review your case and let you know the next steps.
You can always reach us with any questions at heygirlygirlhelp@gmail.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right as quickly as possible.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as personal use goods (like drinkware), custom or personalized products, sale items, and gift cards.
We also cannot accept returns for hazardous materials, flammable liquids, or gases.
If youāre unsure whether your item qualifies, just reach out ā weāre happy to clarify.
Exchanges
Since we generally donāt require physical returns, the quickest way to get what you want is to contact us directly for a replacement or refund option.
European Union 14-Day Cooling-Off Period
If your order was shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be in the same condition you received it ā unused, in original packaging, with proof of purchase.
Refunds
Once your request is approved, youāll receive a confirmation email and your refund will be processed to your original payment method within 3-10Ā business days.
Please note it may take some time for your bank or card provider to complete the posting process.
If itās been more than 15 business days since approval, please contact us at heygirlygirlhelp@gmail.com and weāll be happy to assist.